Department: Operations
Reports to: Operations Manager
Employment type: Full-time
Role Summary
The Travel Operations Executive will contribute to holidays.in’s customer-first travel business by delivering reliable, measurable outcomes within the Operations team. This role collaborates across teams, applies sound judgment, and represents the Company professionally.
Key Responsibilities
- Validate bookings
- Coordinate amendments and cancellations
- Liaise with suppliers
- Maintain booking records
- Communicate updates
- Escalate service exceptions
Skills & Experience
1–3 years in travel operations, hospitality operations, customer service, or a coordination role. High accuracy and calm problem solving.
Measures of Success
- Booking accuracy
- SLA adherence
- Exception-resolution time
- Customer-impact incidents
What We Offer
An opportunity to help build a customer-first travel business, learn with cross-functional teams, and make a visible contribution. Compensation, benefits, work arrangement, and location details will be confirmed in the approved vacancy announcement and offer documentation.
How to Apply
Apply via this Google Form and share your resume or queries at preeti.poddar@getodin.ai.
holidays.in is committed to fair and inclusive hiring. Reasonable accommodation can be requested through the HR contact above.
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