Customer Growth Specialist
Department: Growth | Reports to: Customer Growth Manager | Employment type: Full-time | Location: Hybrid — India
Role Summary
The Customer Growth Specialist will contribute to holidays.in’s customer-first travel business by delivering reliable, measurable outcomes within the Growth team. This role collaborates across teams, applies sound judgment, and represents the Company professionally.
Key Responsibilities
- Respond to leads
- Understand travel needs
- Coordinate customer requests
- Complete follow-ups
- Collect feedback
- Identify upsell and retention opportunities
Skills & Experience
1–3 years in customer success, customer support, travel consulting, inside sales, or hospitality. Empathy and follow-through are essential.
Measures of Success
Lead response time, conversion contribution, customer satisfaction, follow-up completion.
What We Offer
An opportunity to help build a customer-first travel business, learn with cross-functional teams, and make a visible contribution.
How to Apply
Apply by emailing swastik.ranjan@getodin.ai with the role in the subject line.
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